WELCOME to Custom Apparel!
We're a custom-printed t-shirt & apparel company, specializing in high-quality printing for schools, team sports, businesses and more. Take a look around our website to get a feel for what we're all about!
2. Placing an Order: How It Works
3. Frequently Asked Questions
4. Terms & Conditions
2. How It Works
3. Frequently Asked Questions
About the Online Store
About Us. Here at Custom Apparel, we understand that not every screen printer is the same—and neither are the garments they produce. We strive to develop and implement innovative printing methods to deliver top-notch apparel and merchandising products.
The Custom Apparel Difference. Nowhere else can you find the impeccable design, friendly people, and reliability that make Custom Apparel special. Your custom order is one of a kind, and so are we.
We Make You Look Great! We are absolutely obsessed with making sure you and your group look great. When you place an order on Custom Apparel, you've got an entire team of expert artists at your service — for free. Our artists review every design for sizing, contrast, layering issues, and when necessary, they'll even recreate and enhance any uploaded images you send us so that they're perfect for printing. We do what it takes to make your design right.
Real People, Real Service. At Custom Apparel, real people answer your calls. Real people review and adjust your design for a great print. That's why we WANT you to call us. Behind this fancy website is a group of real people who are dedicated to getting your order just right and making you and your group look great.
Free Shipping with a Guaranteed Delivery Date. We can't wait to get your order into your hands. Our standard ground shipping is free within the continental U.S. and Canada. Your order is guaranteed to arrive at your door in 2 weeks. Need it faster? No problem. Our Rush Delivery option guarantees delivery in 1 week, and Super Rush can get your order to your door in as little as 2 - 4 days.
For more information, get in touch today!
Placing an Order: How it Works
When placing an order with Custom Apparel, you can call, email, or place an order on our online store! Here's how it works:
1. Review the price breaks and options as they vary for every product: Between 100-199 shirts, 200-499 shirts, or 500-999 shirts. We offer different prices for different order sizes.
2. Proceed to our design tool: By choosing the option “CUSTOMIZE IT” you are redirected to our design studio. Upload your own artwork or choose one from our collection and begin designing your personal product!
3. After designing: Our design tool automatically adds up your print locations and amount of colors in your artwork to give you an accurate price per unit. It also adjusts to the amount of apparel you order.
Note: If you are ordering multiple products the price per unit will be for the total amount of apparel in your order. Please give us a call or send an email if you have any questions.
4. After you click “ORDER NOW”: Now that you have chosen your product and customized it you are ready to place your order! Continue through the simple steps to finish your order.
Note: Every order is reviewed before payments are authorized. We believe in strong core values so we contact every customer to ensure all their needs and expectations are met before we complete any order.
We also provide a tool that allows you to use our provided artworks or upload your own! Using this helpful tool you can see how your apparel will look before you order.
*For larger or more complex orders, please give us a call or email us. We'll help you get exactly what you need!
Frequently Asked Questions
What is the standard screen size?
Custom Apparel’s standard screen size is 14" x 17”.
All files must be 300 DPI or a vector file. Preferred file formats are .PSD, .TIF, .EPS, .AI, .PDF, or .JPG. Design should be sized to print. Please keep in mind that orders cannot be started until we have usable artwork; our in-house artist can design logo(s) for you for a small charge.
How much are the setup fees?
Free for all orders!
Typical turnaround time is 7-15 business days, plus shipping time. This is only an estimate; it is not guaranteed. The time starts when your order is paid for, and when we have all of the needed information to complete your job.
Do you have a minimum?
We will do an order as small as 50 shirts per design, but there will be some restrictions on sizes and number of colors. We recommend printing at least 100 for best pricing options.
You can order as many different shirt sizes as you want; you do not have to order in dozens.
Is it possible to to print on a shirt that isn't listed?
Of course! We print on hundreds of different brands, but to make it easy, we only list the most popular ones in our store. Just drop us an email and we’ll see what we can do!
All orders can have up to 5% underrun. Some shirts could be damaged during printing. Because of this, we cannot guarantee that you will receive 100% of the garments in your order. We strongly recommend ordering a few extras to account for this possibility. We always strive to give you everything you ordered; however, if there is a shortage with your order, we will refund or credit you for the difference.
Do I need to pay for my shirts now?
Yes. We must receive your payment before your order is printed.
Terms & Conditions
Turnaround. The turnaround time on your order with Custom Apparel starts when we have received payment in full, you have provided all information required to complete your order, and your mockups have been approved. Delay of our receipt of any of this info could result in production delays.
Most mockups are sent within 24 hours, after receiving payment and all relevant information. Our current turnaround time is an average of 5-7 business days, plus time for shipping. Complex orders and/or any add-ons may increase turnaround time. Delay in approval of mockups could also result in production delays.
If you're facing a deadline for your order, it's very important that you let us know at the time you place your order. A rush fee may apply if there is not enough time to complete your order under normal circumstances. If you do not advise us about a due date until after your order has been paid for and pushed through our system, we may not be able to accommodate your request. Any circumstances out of Custom Apparel control (i.e.: weather delays, shipping errors by the supplier, etc.) may also require more time and are not factored into the initial turn around time estimate.
Terms. Orders must be paid in full before the order begins, unless otherwise approved by Custom Apparel staff.
Artwork. All files must be 300 DPI or vector format. The design should be at the actual size you would like it to print. Text must be converted to outlines.
Please understand that printing can only be as good as the artwork. Custom Apparel will not be responsible for poor quality printing due to poor artwork, or for any misspellings, errors, or other such issues in your art file. We do our best to catch these errors and point them out to you, but we may not catch them all. If it's in your art file and has been approved by you, that is how we will print it.
Art Approval & Order Proofing. All artwork is to be approved via a digital mockup via email. Artwork must be checked for spelling, color, sizes ordered, placement of the art, and accuracy of artwork by the customer. It is very important to look over every detail of the mockup, as this is how your garments will print.
Custom Apparel will not accept responsibility for corrections not implemented and/or requested after artwork approval. Any modifications requested after customer approval will result in production delays, and could incur additional expenses. Any delays in the approval process longer than 24 hours after receipt of the mockup create the potential for production delays.
Screens. We don’t charge setup fees, but please note that, like the rest of the industry, we will by default use the same set of screens per design ordered-- in other words, the graphic will print the exact same size, no matter the size of the item we are printing on. If you would like to have different screen sizes made for different item sizes, please let us know right away. Each set of screens will be considered a different order, with pricing and minimums charged accordingly. Please keep the maximum imprint sizes in mind when printing girl and youth sized shirts.
Out of Stock Items. Custom Apparel is not responsible for items that are out of stock. While we check items we know to have potential stock issues, all garments are ordered after your order is placed, and we cannot guarantee their availability. If items are out of stock, we will provide you with a list of possible replacements and have alternative(s) approved by you before using your chosen item.
Collar & Seam Printing. Although Custom Apparel has the latest equipment available, inconsistencies may occur in registration and ink coverage when printing near or over the collar, seams, or any other edges. Any large prints may run the risk of going over the sleeve seam. These are all considered acceptable goods and will not be considered for reprints.
Hoodie Printing. Although Custom Apparel has the latest equipment available, inconsistencies may occur in registration and ink coverage when printing over the zipper, pockets or any other uneven surfaces. Custom Apparel will not be responsible for these inconsistencies.
Specific Measurements When Printing. Even though Custom Apparel printers have over 15 years of experience, there is no way to effectively and efficiently measure a distance from the collar on each shirt as each garment is loaded onto the press by hand. For example, if you request a print that is 3” down from the collar, we will use that as a guide and do our best to make sure that all shirts hit that target, but not all shirts will hit exactly at 3”; they may be off by as much as an inch in either direction. This will not be considered a misprint and Custom Apparel will not reprint or refund these shirts.
Changes to Your Order After Payment. Any change made to your order that is not due to a stock issue on the part of the stock suppliers will be subject to a change fee of $1,000.00 in addition to the extra costs to make the changes. Any changes to your order after it has been placed will delay your order, even if you have paid a rush fee and/or have given us a required date. It is very important that you do not place your order until you are certain that's what you want. Once the process begins, everyone in our shop starts to work on different aspects of the job, changes become costly and time consuming.
Cancellations & Restocking Fees. Cancellations made after the order has been placed will be subject to a 15% restocking fee, plus any additional fees required to cover services already rendered. No cancellations will be accepted once production or any manipulation of the garments has begun on that order.
Must-Have Dates. Custom Apparel will do everything we can to meet any must-have date, but we cannot guarantee it. Rush fees may apply. The customer may be responsible for any expedited shipping charges associated with the order.
Shipping. Custom Apparel cannot be responsible for any shipping delays caused by the shipping company, such as if UPS cannot deliver your package on time due to inclement weather or delivers your package to the wrong address (despite receiving the correct address).
Under-Runs & Spoilage. Due to the nature of this business, Custom Apparel will not be responsible for under-runs or spoilage up to 3% on jobs of 100 shirts per design, and up to 10% on jobs of less than 100 pieces. (Spoilage must be more than 12 shirts per design for a reprint). Please keep this in mind when ordering; it is never a bad idea to order extra. We always do our best to get you what you ordered. We will refund you the cost of any items shorted from your order but will not process a reprint for less than 10% of your order (or 10 shirts minimum).
Pricing. Custom Apparel reserves the right to change pricing without notice.
Garment Disclaimer. Custom Apparel is not responsible for manufacturer defects such as color inconsistencies, stitching errors, mislabeled garments, loose/inconsistent stitching, and/or garment defects (holes in garments, ripped seams, etc.). We try our hardest to inspect the garments as we print them, but we cannot guarantee each garment. We are not the manufacturers of these garments, so we cannot ensure their construction. We highly recommend ordering 5% extra of each size if an exact count is important.
Some manufacturers over-dye their garments. Over-dying is the process of re-dying a garment after it's initial manufacturing period. This is done for any number of reasons, including color correction, clearing out of colors that didn't sell (purple shirts aren't selling so the manufacturer dyes them black to sell them as black shirts), etc. Because of this factor, Custom Apparel cannot 100% guarantee exact color consistency on coloring with discharge printing or discharge based services (Premium Standard). This is most noticeable on white ink prints (showing a slight off white tinge), but can sometimes be seen with other colors.
Satisfaction Clause. Custom Apparel will not be responsible for your satisfaction with the garments printed on or the printed artwork. We are always available to counsel any customer to ensure you pick a garment that matches your needs but we also need you to do your due diligence on the garment choice. If you are unsure of what garment to select, we can gladly order a number of blank samples for you to choose from. The samples will be billed at a per piece rate and shipped without printing. Blank samples will not credit to the cost of your order.
Quality Assurance. We try to check every garment as it comes off of the press, but there are times where some mistakes will make it out the door. It is your responsibility as the customer to check over garments as you receive them. We allow an industry standard 24 hour window from the time you receive the goods to notify us of any issues with the order. Custom Apparel will not be responsible for errors with your order if notified after 24hours of receiving the goods. Custom Apparel also will not be responsible for any lost income, customers, accounts, and/or contracts if defective garments are sent out to your final customer. While Custom Apparel does quality checks on the garments, the final quality assurance check lies in the hands of you, our customer.
Claims & Reprints. We go to great lengths to try to ensure that every order that leaves our facility is correct. All of our customers are valued customers, regardless of size, and we want you all to know that. Any order printed differently than the mock-up approved will be granted a reprint of the defective product. All claims must be submitted within 24 hours of date of delivery. If Custom Apparel is responsible for any errors in your order, we will gladly accept responsibility for the issues and will reprint the shirts printed in error. We do not offer refunds, but will gladly reprint any production errors that exceed the spoilage rate.
We will require that you ship the misprinted shirts back to our shop (we will provide you with a UPS label and will cover shipping costs). Custom Apparel will not be responsible for any shirts sold or given away prior to returning the order.
ON-SITE CUSTOM APPAREL
Why Custom Apparel?
- Our on-site professional sales staff are friendly, trained, and customer service oriented at each of your events!
- Professionals in our graphics department at your disposal for all of your event logo designs, at no cost to you.
- Athlete Names, Team Names, Association and/or Team Logos all can be added in a matter of seconds.
- We offer you the opportunity to partner in the development of an Online Store for your Organization and/or Event Merchandise web sales prior to, during, and after your event.
- Custom Apparel is willing to provide a generous contribution to your revenue as a cut from the gross sales.
- We ofter donated staff, volunteer, official or sponsor apparel to provide budget relief for your event or organization savings.
- Your account will be handled by an event management professional with experience in producing similar types of event experiences.
ON-SITE CUSTOM APPAREL
How It Works
We Pay You Commission. At the end of the event, we pay you commission on the sales we made. You will have no left ver products to deal with, no loss of income, and no staffing for sales. We pay based on a percentage of the gross sales and length of the contract (single event, three year, five year, etc.), taking into consideration the size and type of the event.
We look forward to talking to you soon! Until then, please don’t hesitate to contact us if you have any questions.
ON-SITE CUSTOM APPAREL
Frequently Asked Questions
Contact our consultants with information about your tournament, and they'll be happy to learn about the event and put together a proposal for you.
We prefer 2 to 3 banquet size tables, depending on the size of your tournament, but we can make just about any space work. How many colors can our tournament logo may be? Most tournament logos are 1 to 4 colors, but can be up to 6 colors. Our artists are always happy to discuss your art needs and suggest ideas.
How many sites can Custom Apparel cover?
We can cover multiple sites, and our marketing consultant can discuss the various ways of covering them to maximize your sales.
No. The ink is guaranteed not to crack, peel or bleed. The heat transfers we use are as good as (if not better than) silk-screening, the traditional method used to print most clothing that requires a logo or text. It is a vibrant yet economical option for customizing any type of textile.
What is the quality of the shirts?
We sell only the best quality shirts; just to name a few, we offer Hanes "Beefy Tees", Anvil, Jerzees, and Gildan. How long does it take to make a shirt? We take pride in our fast, efficient service. It can depend on how many are ordered, but it usually takes just a few minutes.
Absolutely! For your convenience, you can browse by sport or event and buy the product(s) you are interested in via the secure ordering system on our website, or give us a call. Do you have different color shirts? Of course! We have a wide variety of styles as well. See our product page for more information.